Caller pop-up
Incoming calls open the matching customer or lead in the CRM, so staff greet callers by name and see their history.
PBX & CRM integration via API in Dubai
We connect your office phone system to your CRM through APIs, so your team sees who is calling before they answer, dials customers with one click, and every call, with its duration and recording, is saved on the right customer record automatically. Because SNTECH installs phone systems and builds CRMs, we handle both sides of the connection and support it afterwards.
Quick answer
PBX and CRM integration links your phone system (3CX, Yeastar and other IP PBX systems) to your CRM through APIs or integration templates. Incoming calls open the customer record, staff click to call, and calls and recordings are logged automatically. We connect supported CRMs, in-house systems with an API, or a custom CRM we build for you.
- Phone systems
- 3CX (CRM integration templates and call journaling) and Yeastar P-Series (API with real-time call events); other IP PBX systems reviewed case by case.
- CRMs
- Supported CRMs, in-house or industry systems with an API, or a custom CRM built by SNTECH with phone integration from day one.
- How it connects
- Directly, or through a small connector service that matches numbers to customers and applies your rules.
- What affects the cost
- Your PBX platform and licence, the CRM and its API, the features you need, the number of users, and any custom development.
What we do
PBX & CRM Integration (API), end to end
One team plans, installs and supports it, so you have one number to call.
Click-to-call
Staff click a number in the CRM and their desk phone or app dials it. No typing, no wrong numbers.
Automatic call logging
Inbound, outbound and missed calls saved against the customer with date, duration and the staff member who handled it.
Recordings on the record
Where call recording is enabled, recordings are linked to the customer timeline for authorised managers.
Custom API connectors
Connector services that link PBX events and commands to in-house or custom CRMs, with number matching and your business rules.
Secure API access
Dedicated API accounts with minimal permissions, access only from known servers, encrypted connections and firewall rules.
How it works
PBX & CRM Integration (API): from survey to support
- 01
Free survey
We visit or call to understand your site, users and goals.
- 02
Clear quote
You get a written plan and fixed quote with the exact models.
- 03
Installation
Our engineers install, configure and test everything on site.
- 04
Support
Training on handover, then remote and on-site support or AMC.
FAQ
PBX & CRM Integration (API): common questions
What is PBX and CRM integration?
It is a link between your office phone system and your CRM, so the CRM shows who is calling, dials numbers with one click, and saves every call, with its duration and recording, against the right customer automatically.
Which phone systems can you integrate?
Mainly 3CX and Yeastar P-Series, which we install and support. 3CX connects through CRM integration templates and call journaling; Yeastar P-Series has an API with real-time call events. Other IP PBX systems are reviewed case by case.
Can you connect our in-house or custom CRM?
Yes, if the CRM has an API or can receive data. We build a connector between your PBX and the CRM. If the CRM cannot be connected, we can build a focused CRM with phone integration included.
Is the integration secure?
Yes, when planned properly: separate API accounts with only the permissions needed, access limited to known servers, encrypted connections and recordings restricted to authorised users.
How long does an integration take?
A standard integration with a supported CRM can be quick once the phone system is ready. Custom connectors take longer and are delivered in stages, starting with a pilot team.
Do you provide the phone lines?
No. SNTECH is a systems integrator, not a telecom operator. The phone system is installed at your UAE premises and uses lines from your own licensed operator, such as du or e&.
The phone system is installed at your physical UAE premises and uses phone lines from your own licensed operator. SNTECH does not sell phone numbers or telecom lines.
Areas we serve
PBX & CRM Integration (API) across the UAE
Based in Dubai, our engineers install and support systems for offices, shops, warehouses and villas in all seven emirates.
- Dubai
- Sharjah
- Ajman
- Abu Dhabi
- Ras Al Khaimah
- Umm Al Quwain
- Fujairah
Related services
Works together with
Get a free consultation for PBX & CRM Integration (API)
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