Preventive maintenance
Planned visits to check, clean, update and test your equipment before small problems become downtime.
IT AMC & annual maintenance in Dubai
An IT annual maintenance contract (IT AMC) gives your office one team to keep everything running: network, Wi-Fi, firewall, servers, computers and printers, plus your phone system and CCTV if you want them covered too. We visit on a planned schedule, fix problems remotely or on site, and keep a record of every device and change.
Quick answer
An IT AMC is a yearly contract where we look after your office IT for an agreed scope: planned preventive visits, help when something breaks, updates and backups checks, and a simple record of your equipment. It suits offices without their own full-time IT staff.
- Best for
- Offices of about 5 to 100 users that want one number to call for IT, phones and cameras.
- What is covered
- You choose: network, firewall, Wi-Fi, servers, PCs, printers, 3CX or other phone systems, CCTV and access control.
- Visits & response
- Visit frequency and response times are agreed in writing in your contract before it starts.
- What affects the cost
- Number of users and devices, sites, visit frequency, response time and whether phones and CCTV are included.
What we do
IT AMC & Support Contracts, end to end
One team plans, installs and supports it, so you have one number to call.
Helpdesk support
Call or WhatsApp us when something stops working. We fix most issues remotely and visit when needed.
Network & firewall
Switches, Wi-Fi and Fortinet FortiGate firewalls kept updated, monitored and documented.
Servers & backups
Server health checks, user accounts, backup checks and restore tests, so data is safe.
Phone system & CCTV
Add your 3CX, Yeastar or Grandstream phone system and CCTV to the same contract, with one team for everything.
Asset records & reports
A clear list of your devices and licences, plus a short report after each visit.
Brands & products
IT AMC & Support Contracts: products we install
We are vendor-neutral and recommend the model that fits your site and budget.
Fortinet
A global leader in network security, protecting offices and branches with one integrated platform.
Next-gen firewall
FortiGate · 40F / 60F / 100F
Firewall, VPN and secure SD-WAN for your office.
Secure switching
FortiSwitch · 108F / 124F / 148F
Switches managed directly from your FortiGate.
Secure Wi-Fi
FortiAP · 231F / 431F
Access points managed from your FortiGate.
Product photos are for reference only. Final models and specifications are confirmed in your written quote.
How it works
IT AMC & Support Contracts: from survey to support
- 01
Free survey
We visit or call to understand your site, users and goals.
- 02
Clear quote
You get a written plan and fixed quote with the exact models.
- 03
Installation
Our engineers install, configure and test everything on site.
- 04
Support
Training on handover, then remote and on-site support or AMC.
FAQ
IT AMC & Support Contracts: common questions
What does an IT AMC include?
It depends on the scope you choose. A typical IT AMC covers planned preventive maintenance visits, remote and on-site support when something breaks, updates for your firewall and network devices, backup checks and a record of your equipment. Phone systems, CCTV and access control can be added to the same contract.
How often do you visit?
Visits are scheduled according to your contract, for example monthly or quarterly, plus extra visits when a problem needs someone on site. We agree the schedule with you in writing before the contract starts.
How fast do you respond to a problem?
Response times are agreed in your contract based on how critical your systems are. Most issues can be handled remotely the same day; on-site visits are booked according to the agreed response time.
Can you take over equipment installed by another company?
Yes. We start with a site survey to check and document your existing network, servers, phones and cameras, fix any urgent issues, and then maintain them under the AMC.
What affects the cost of an IT AMC?
The number of users and devices, how many sites you have, how often we visit, the response time you need, and whether your phone system, CCTV and access control are included. You get a written quote after the survey.
Do you also provide CCTV AMC on its own?
Yes. If you only need camera maintenance, see our CCTV AMC and repair service; it can also be combined with the IT AMC.
Areas we serve
IT AMC & Support Contracts across the UAE
Based in Dubai, our engineers install and support systems for offices, shops, warehouses and villas in all seven emirates.
- Dubai
- Sharjah
- Ajman
- Abu Dhabi
- Ras Al Khaimah
- Umm Al Quwain
- Fujairah
Related services
Works together with
Get a free consultation for IT AMC & Support Contracts
Tell us about your office and we'll send a clear written plan and quote.